Innovation Target Outcome (Digital Literacy Program), Settlement Services International

Sep 8, 2022 | Case Studies

There is an increasing need to be digitally literate among the Humanitarian Settlement Program clients. The average person may have basic digital literacy, but with the ever-growing use of digital devices, platforms, and services the need for additional knowledge of how to navigate and adapt to changes is particularly impacting clients aged 35 and over.

During the pandemic it became increasingly evident that access to digital platforms was critical, and that there was no comprehensive program around digital literacy for clients.