Policy and Research

Best Practice

Settlement Service Standards & Resources

National Settlement Outcomes Standards

National Settlement Outcomes Standards

The NSOS articulate the outcomes that are needed for refugees and migrants to be considered ‘settled’.

National Settlement Outcomes Standards

Settlement Sector Quality Framework

The SSQF articulates how settlement services can go about achieving the National Settlement Outcomes Standards in practice.

SSQF Self-Assessment Tool

SSQF – Self-Assessment Tool

This self-assessment tool has been developed to assist settlement service providers in Australia to better understand and implement the Settlement Sector Quality Framework.

SSQF Toolkit

SSQF – A Best Practice Toolkit

This toolkit has been developed to assist settlement agencies to understand and implement the SSQF Framework by providing practical tips and resources.

Helpful Info and Resources

Case Studies

MoneyGirl

MoneyGirl

The MoneyGirl course is an evidence-based financial education program designed especially for young people in Australia, with a focus on young women from migrant and refugee backgrounds. The program consists of 6 workshops, and each workshop covers one topic that will...

Employment, Micro Enterprise and Livelihoods Projects – MercyCare

Employment, Micro Enterprise and Livelihoods Projects – MercyCare

MercyCare, alongside a range of partners, have developed a model to support newly arrived migrants and refugees to access suitable employment by offering a range of pathways. This includes employment streams, including employer matching and work via social...