Policy and Research

Best Practice

Settlement Service Standards & Resources

National Settlement Outcomes Standards

National Settlement Outcomes Standards

The NSOS articulate the outcomes that are needed for refugees and migrants to be considered ‘settled’.

National Settlement Outcomes Standards

Settlement Sector Quality Framework

The SSQF articulates how settlement services can go about achieving the National Settlement Outcomes Standards in practice.

SSQF Self-Assessment Tool

SSQF – Self-Assessment Tool

This self-assessment tool has been developed to assist settlement service providers in Australia to better understand and implement the Settlement Sector Quality Framework.

SSQF Toolkit

SSQF – A Best Practice Toolkit

This toolkit has been developed to assist settlement agencies to understand and implement the SSQF Framework by providing practical tips and resources.

Helpful Info and Resources

Case Studies

Stories of Multicultural Australia: SCOA Case Study

Stories of Multicultural Australia: SCOA Case Study

Settlement Council of Australia launched the Stories of Multicultural Australia Project during Harmony Week in March 2022. With more than 40 participants from across Australia, this project is training the next generation of diverse storytellers for media commentary...

Communities for Change Australian Refugee Association

Communities for Change Australian Refugee Association

Communities for Change is a primary prevention 12-month program that trains people from Culturally and Linguistically Diverse (CALD) backgrounds in effective ways to stop domestic and family violence before it happens. The Communities for Change program uses peer...