Policy and Research

Best Practice

Settlement Service Standards & Resources

National Settlement Outcomes Standards

National Settlement Outcomes Standards

The NSOS articulate the outcomes that are needed for refugees and migrants to be considered ‘settled’.

National Settlement Outcomes Standards

Settlement Sector Quality Framework

The SSQF articulates how settlement services can go about achieving the National Settlement Outcomes Standards in practice.

SSQF Self-Assessment Tool

SSQF – Self-Assessment Tool

This self-assessment tool has been developed to assist settlement service providers in Australia to better understand and implement the Settlement Sector Quality Framework.

SSQF Toolkit

SSQF – A Best Practice Toolkit

This toolkit has been developed to assist settlement agencies to understand and implement the SSQF Framework by providing practical tips and resources.

Helpful Info and Resources

Case Studies

Women’s Only Swimming Program – City of Stirling

Women’s Only Swimming Program – City of Stirling

The idea of the Women’s Only Swimming program was birthed by a member of Stirling Multicultural Advisory Network (SMAN). The primary purpose of (SMAN) is to actively support the City’s Multicultural Framework development, including the implementation of actions,...

Advance Diversity Services- LGBTQIA+ Inclusive Practice

Advance Diversity Services- LGBTQIA+ Inclusive Practice

Advance Diversity Services (ADS) started their work in 1981 as a not-for-profit organisation focusing on migrants and refugees, people from CALD backgrounds, and with a focus on older persons, community development and disability. Their work expanded as they aimed to...