Policy and Research

Best Practice

Settlement Service Standards & Resources

National Settlement Outcomes Standards

National Settlement Outcomes Standards

The NSOS articulate the outcomes that are needed for refugees and migrants to be considered ‘settled’.

National Settlement Outcomes Standards

Settlement Sector Quality Framework

The SSQF articulates how settlement services can go about achieving the National Settlement Outcomes Standards in practice.

SSQF Self-Assessment Tool

SSQF – Self-Assessment Tool

This self-assessment tool has been developed to assist settlement service providers in Australia to better understand and implement the Settlement Sector Quality Framework.

SSQF Toolkit

SSQF – A Best Practice Toolkit

This toolkit has been developed to assist settlement agencies to understand and implement the SSQF Framework by providing practical tips and resources.

Helpful Info and Resources

Case Studies

Health Navigator Project Partnership

Health Navigator Project Partnership

PartnMelbourne Polytechnic’s Health Navigator Project was a collaborative project which embedded a 6-week health education elective unit into the English as an Additional Language curriculum. The course supported students to navigate the health system, increase...

Community Vaccination Information Day – Centacare FNQ

Community Vaccination Information Day – Centacare FNQ

After intensive community information mapping, Centacare FNQ hosted a Vaccine Information Day at Centacare Multicultural Services. The day was an opportunity for community members to attend and learn about the COVID-19 vaccines, speak directly with a health...

WOMHEn for Victoria Project

WOMHEn for Victoria Project

The WOMHEn project, run by the Multicultural Centre for Women’s Health (MCWH) employs 50 migrant and refugeewomen to form a rapid response health workforce. Funded by the Working for Victoria initiative, the project trains health educators to disseminate COVID-19...