Policy and Research

Best Practice

Settlement Service Standards & Resources

National Settlement Outcomes Standards

National Settlement Outcomes Standards

The NSOS articulate the outcomes that are needed for refugees and migrants to be considered ‘settled’.

National Settlement Outcomes Standards

Settlement Sector Quality Framework

The SSQF articulates how settlement services can go about achieving the National Settlement Outcomes Standards in practice.

SSQF Self-Assessment Tool

SSQF – Self-Assessment Tool

This self-assessment tool has been developed to assist settlement service providers in Australia to better understand and implement the Settlement Sector Quality Framework.

SSQF Toolkit

SSQF – A Best Practice Toolkit

This toolkit has been developed to assist settlement agencies to understand and implement the SSQF Framework by providing practical tips and resources.

Helpful Info and Resources

Case Studies

Change the Conversation- Multicultural Australia

Change the Conversation- Multicultural Australia

Changing the Conversation is a series of thought-provoking discussions hosted by Multicultural Australia, in partnership with the Queensland Performing Arts Centre exploring key issues in our increasingly multicultural society that all Australians must grapple with to...

STARTTS and Ukrainian Council (NSW) Support for Ukrainian Community

STARTTS and Ukrainian Council (NSW) Support for Ukrainian Community

The Ukrainian Helping Hand Project was developed by STARTTS, Be Kind Sydney and the Ukrainian Council of NSW. STARTTS and other partner organisations were well placed to rapidly respond to newly displaced persons from Ukraine due to their ongoing Witness to...