Best Practice
Settlement Service Standards & Resources
National Settlement Outcomes Standards
The NSOS articulate the outcomes that are needed for refugees and migrants to be considered ‘settled’.
Settlement Sector Quality Framework
The SSQF articulates how settlement services can go about achieving the National Settlement Outcomes Standards in practice.
SSQF – Self-Assessment Tool
This self-assessment tool has been developed to assist settlement service providers in Australia to better understand and implement the Settlement Sector Quality Framework.
SSQF – A Best Practice Toolkit
This toolkit has been developed to assist settlement agencies to understand and implement the SSQF Framework by providing practical tips and resources.
Helpful Info and Resources
Services Australia: Translated factsheet on Pandemic Leave Disaster Payment
The Pandemic Leave Disaster Payment is a lump sum payment for people who have to quarantine or self-isolate due to COVID-19 or who are caring for someone with COVID-19. Services Australia have developed a factsheet in 17 languages which includes information about the...
White Ribbon Day 2020: How the Settlement Sector can get involved (Webinar)
This webinar is held together with Brad Chilcott, Executive Director of White Ribbon Australia. The webinar discusses the new direction of White Ribbon Australia and explores how settlement service providers and multicultural communities can engage with White Ribbon,...
ATO: New in-language JobKeeper resources and tips to stay safe from scams
Tax time resources Beware of tax time scams article is available in Arabic, Simplified Chinese, Traditional Chinese, Dari, English, Farsi, Khmer, Korean, Nepali, Spanish, Thai, Vietnamese.Tax time guides, including Help for your first tax time, Get free help to do...
Case Studies
Health Navigator Project Partnership
PartnMelbourne Polytechnic’s Health Navigator Project was a collaborative project which embedded a 6-week health education elective unit into the English as an Additional Language curriculum. The course supported students to navigate the health system, increase...
Community Vaccination Information Day – Centacare FNQ
After intensive community information mapping, Centacare FNQ hosted a Vaccine Information Day at Centacare Multicultural Services. The day was an opportunity for community members to attend and learn about the COVID-19 vaccines, speak directly with a health...
WOMHEn for Victoria Project
The WOMHEn project, run by the Multicultural Centre for Women’s Health (MCWH) employs 50 migrant and refugeewomen to form a rapid response health workforce. Funded by the Working for Victoria initiative, the project trains health educators to disseminate COVID-19...