Best Practice
Settlement Service Standards & Resources
National Settlement Outcomes Standards
The NSOS articulate the outcomes that are needed for refugees and migrants to be considered ‘settled’.
Settlement Sector Quality Framework
The SSQF articulates how settlement services can go about achieving the National Settlement Outcomes Standards in practice.
SSQF – Self-Assessment Tool
This self-assessment tool has been developed to assist settlement service providers in Australia to better understand and implement the Settlement Sector Quality Framework.
SSQF – A Best Practice Toolkit
This toolkit has been developed to assist settlement agencies to understand and implement the SSQF Framework by providing practical tips and resources.
Helpful Info and Resources
Services Australia: Translated factsheet on Pandemic Leave Disaster Payment
The Pandemic Leave Disaster Payment is a lump sum payment for people who have to quarantine or self-isolate due to COVID-19 or who are caring for someone with COVID-19. Services Australia have developed a factsheet in 17 languages which includes information about the...
White Ribbon Day 2020: How the Settlement Sector can get involved (Webinar)
This webinar is held together with Brad Chilcott, Executive Director of White Ribbon Australia. The webinar discusses the new direction of White Ribbon Australia and explores how settlement service providers and multicultural communities can engage with White Ribbon,...
ATO: New in-language JobKeeper resources and tips to stay safe from scams
Tax time resources Beware of tax time scams article is available in Arabic, Simplified Chinese, Traditional Chinese, Dari, English, Farsi, Khmer, Korean, Nepali, Spanish, Thai, Vietnamese.Tax time guides, including Help for your first tax time, Get free help to do...
Case Studies
Adult Migrant English Program (AMEP) Settlement Language Pathways to Employment and Training (SLPET)
SLPET is an AMEP sub-program which provides clients with employment-focused classroom tuition and an opportunity to gain work skills and valuable local work experience in Australia in an industry of their choice. The program offers: 120-160 hours of in-class learning...
Bi-Cultural Health Navigator Program- Whittlesea Community Connections (WCC)
The Bi-Cultural Health Navigator program led by the settlement team at Whittlesea Community Connections (WCC) trains people with refugee and migrant backgrounds interested in working in the health sector to understand and better and navigate Australia's health system....
Driving Education to Yazidi Youth and Women (SETS)-Multicultural Australia
Multicultural Australia SETS Toowoomba, in collaboration with the Department of Transport and Main Roads and the local PCYC, initiated two tailored programs aimed at providing driving education to Yazidi women and youth settling in the Toowoomba region. The programs...