Best Practice
Settlement Service Standards & Resources
National Settlement Outcomes Standards
The NSOS articulate the outcomes that are needed for refugees and migrants to be considered ‘settled’.
Settlement Sector Quality Framework
The SSQF articulates how settlement services can go about achieving the National Settlement Outcomes Standards in practice.
SSQF – Self-Assessment Tool
This self-assessment tool has been developed to assist settlement service providers in Australia to better understand and implement the Settlement Sector Quality Framework.
SSQF – A Best Practice Toolkit
This toolkit has been developed to assist settlement agencies to understand and implement the SSQF Framework by providing practical tips and resources.
Helpful Info and Resources
Services Australia: Translated factsheet on Pandemic Leave Disaster Payment
The Pandemic Leave Disaster Payment is a lump sum payment for people who have to quarantine or self-isolate due to COVID-19 or who are caring for someone with COVID-19. Services Australia have developed a factsheet in 17 languages which includes information about the...
White Ribbon Day 2020: How the Settlement Sector can get involved (Webinar)
This webinar is held together with Brad Chilcott, Executive Director of White Ribbon Australia. The webinar discusses the new direction of White Ribbon Australia and explores how settlement service providers and multicultural communities can engage with White Ribbon,...
ATO: New in-language JobKeeper resources and tips to stay safe from scams
Tax time resources Beware of tax time scams article is available in Arabic, Simplified Chinese, Traditional Chinese, Dari, English, Farsi, Khmer, Korean, Nepali, Spanish, Thai, Vietnamese.Tax time guides, including Help for your first tax time, Get free help to do...
Case Studies
Change the Conversation- Multicultural Australia
Changing the Conversation is a series of thought-provoking discussions hosted by Multicultural Australia, in partnership with the Queensland Performing Arts Centre exploring key issues in our increasingly multicultural society that all Australians must grapple with to...
Guide to effectively engaging with CALD communities based on lessons learned during COVID-19: Centacare FNQ
From May 2022 – March 2023, Centacare FNQ's project worked across six different regions of Queensland to develop a guide of engagement for working effectively with culturally and linguistically diverse (CALD) communities. Their work was reflective of the lessons...
STARTTS and Ukrainian Council (NSW) Support for Ukrainian Community
The Ukrainian Helping Hand Project was developed by STARTTS, Be Kind Sydney and the Ukrainian Council of NSW. STARTTS and other partner organisations were well placed to rapidly respond to newly displaced persons from Ukraine due to their ongoing Witness to...