Best Practice
Settlement Service Standards & Resources
National Settlement Outcomes Standards
The NSOS articulate the outcomes that are needed for refugees and migrants to be considered ‘settled’.
Settlement Sector Quality Framework
The SSQF articulates how settlement services can go about achieving the National Settlement Outcomes Standards in practice.
SSQF – Self-Assessment Tool
This self-assessment tool has been developed to assist settlement service providers in Australia to better understand and implement the Settlement Sector Quality Framework.
SSQF – A Best Practice Toolkit
This toolkit has been developed to assist settlement agencies to understand and implement the SSQF Framework by providing practical tips and resources.
Helpful Info and Resources
Services Australia: Translated factsheet on Pandemic Leave Disaster Payment
The Pandemic Leave Disaster Payment is a lump sum payment for people who have to quarantine or self-isolate due to COVID-19 or who are caring for someone with COVID-19. Services Australia have developed a factsheet in 17 languages which includes information about the...
White Ribbon Day 2020: How the Settlement Sector can get involved (Webinar)
This webinar is held together with Brad Chilcott, Executive Director of White Ribbon Australia. The webinar discusses the new direction of White Ribbon Australia and explores how settlement service providers and multicultural communities can engage with White Ribbon,...
ATO: New in-language JobKeeper resources and tips to stay safe from scams
Tax time resources Beware of tax time scams article is available in Arabic, Simplified Chinese, Traditional Chinese, Dari, English, Farsi, Khmer, Korean, Nepali, Spanish, Thai, Vietnamese.Tax time guides, including Help for your first tax time, Get free help to do...
Case Studies
MultiLink Community Services Inc. – Implementing the National Settlement Outcome Standards (NSOS)
MultiLink Community Services is a multi-disciplinary community organisation providing Settlement (SETS), Youth (ReconnectNAYS), Aged Care, Disability (NDIS), Employment & Training, Community Engagement & Capacity building and Financial Wellbeing services...
City of Stirling Collaboration with SecondBite
City of Stirling partners with SecondBite and Coles to collect and distribute food to share with newly arrived migrants and refugees who need it. Community-based volunteers are essential to supporting the success of this program. City of Stirling Collaboration...
SSI and Allianz Australia Partnership
Allianz Australia and SSI’s award-winning partnership has been delivering new education and career opportunities for refugees and migrants since 2016. It is a holistic partnership, with co-designed programs across a wide range of activities that also directly engages...