Policy and Research

Best Practice

Settlement Service Standards & Resources

National Settlement Outcomes Standards

National Settlement Outcomes Standards

The NSOS articulate the outcomes that are needed for refugees and migrants to be considered ‘settled’.

National Settlement Outcomes Standards

Settlement Sector Quality Framework

The SSQF articulates how settlement services can go about achieving the National Settlement Outcomes Standards in practice.

SSQF Self-Assessment Tool

SSQF – Self-Assessment Tool

This self-assessment tool has been developed to assist settlement service providers in Australia to better understand and implement the Settlement Sector Quality Framework.

SSQF Toolkit

SSQF – A Best Practice Toolkit

This toolkit has been developed to assist settlement agencies to understand and implement the SSQF Framework by providing practical tips and resources.

Helpful Info and Resources

Case Studies

City of Stirling Collaboration with SecondBite

City of Stirling Collaboration with SecondBite

City of Stirling partners with SecondBite and Coles to collect and distribute food to share with newly arrived migrants and refugees who need it. Community-based volunteers are essential to supporting the success of this program.  City of Stirling Collaboration...

SSI and Allianz Australia Partnership

SSI and Allianz Australia Partnership

Allianz Australia and SSI’s award-winning partnership has been delivering new education and career opportunities for refugees and migrants since 2016. It is a holistic partnership, with co-designed programs across a wide range of activities that also directly engages...