Policy and Research

Best Practice

Settlement Service Standards & Resources

National Settlement Outcomes Standards

National Settlement Outcomes Standards

The NSOS articulate the outcomes that are needed for refugees and migrants to be considered ‘settled’.

National Settlement Outcomes Standards

Settlement Sector Quality Framework

The SSQF articulates how settlement services can go about achieving the National Settlement Outcomes Standards in practice.

SSQF Self-Assessment Tool

SSQF – Self-Assessment Tool

This self-assessment tool has been developed to assist settlement service providers in Australia to better understand and implement the Settlement Sector Quality Framework.

SSQF Toolkit

SSQF – A Best Practice Toolkit

This toolkit has been developed to assist settlement agencies to understand and implement the SSQF Framework by providing practical tips and resources.

Helpful Info and Resources

Case Studies

Women at the Wheel- SSI (formerly Access Community Services)

Women at the Wheel- SSI (formerly Access Community Services)

Women at the Wheel supports CALD women to gain the required knowledge and practical experience of Australian Road Rules & driving lessons to enable them to obtain a provisional Queensland Driver’s License. Participants also gain knowledge regarding driving on...

CALD Women in Leadership, 2023- Western Sydney MRC

CALD Women in Leadership, 2023- Western Sydney MRC

The CALD Women in Leadership Program is a transformative training initiative designed to support CALD women in developing their leadership skills and promoting civic participation. The program was developed in response to the identified need for capacity building and...

Change the Conversation- Multicultural Australia

Change the Conversation- Multicultural Australia

Changing the Conversation is a series of thought-provoking discussions hosted by Multicultural Australia, in partnership with the Queensland Performing Arts Centre exploring key issues in our increasingly multicultural society that all Australians must grapple with to...