Policy and Research

Best Practice

Settlement Service Standards & Resources

National Settlement Outcomes Standards

National Settlement Outcomes Standards

The NSOS articulate the outcomes that are needed for refugees and migrants to be considered ‘settled’.

National Settlement Outcomes Standards

Settlement Sector Quality Framework

The SSQF articulates how settlement services can go about achieving the National Settlement Outcomes Standards in practice.

SSQF Self-Assessment Tool

SSQF – Self-Assessment Tool

This self-assessment tool has been developed to assist settlement service providers in Australia to better understand and implement the Settlement Sector Quality Framework.

SSQF Toolkit

SSQF – A Best Practice Toolkit

This toolkit has been developed to assist settlement agencies to understand and implement the SSQF Framework by providing practical tips and resources.

Helpful Info and Resources

Case Studies

Driver Education Program- Edmund Rice Centre WA

Driver Education Program- Edmund Rice Centre WA

A driver’s license can mean the difference between successful integration, and exclusion. However the cost of lessons is prohibitive and many are unable to afford driving lessons until employed but unable to secure work or access to workplaces without a licence. The...

Connecting Communities: A Public Transport Pilot (SECL)

Connecting Communities: A Public Transport Pilot (SECL)

South East Community Links practitioners and local settlement service providers recognised a consistent lack of awareness and engagement with public transport, particularly within the City of Casey, for newly arrived communities with English as an additional language....