Banking is for Everyone
Do you or someone you know struggle with understanding banking information because it isn’t in your preferred language?
Do you rely on friends or family to help you with banking? Wouldn’t it be great if you could go to the bank and speak to someone in your preferred language?
Banking is for everyone is a joint initiative by the Settlement Council of Australia (SCOA) and the Commonwealth Bank (CBA).
As part of the project, we developed a training program to support CBA staff to work with low English language proficiency customers and deliver culturally competent customer service. SCOA is currently implementing a multimedia communications campaign encouraging customers who need an interpreter to ask for one when banking at CommBank. The communications campaign is implemented in the following languages –
Arabic, Dari, Cantonese, Mandarin, Vietnamese, Dinka, Kinyarwanda, Hindi, Nepali and Karen.
The project aims to increase financial knowledge and access to banking services for low English language proficiency migrants and refugees. Communicating directly with banks, even if it is through an interpreter, allows customers to take control of their finances, encourages financial literacy and protects them against financial abuse.
How can you support the campaign?
Share campaign resources within your networks
You can share our ‘Your Bank Your Language’ or ‘Banking is for Everyone’ tiles on social media. Tiles are available in 10 languages.
Share the Banking is for Everyone video within your networks
Use the social media captions available in 10 languages
Do you struggle with understanding banking information because it isn’t in your preferred language? Are you tired of relying on friends and family?
Simply ask for an interpreter when you visit a CommBank branch, and the team will contact one for you.
Interpreter services are available at all CommBank branches and it’s free of cost!
You can also book an appointment and CommBank staff will try to make an interpreter available when you arrive.
Banking is for everyone is a joint initiative by the Settlement Council of Australia and the Commonwealth Bank.
Put up flyers in your office
If you have an office frequented by clients or a community centre in your local area, put up the Banking is for Everyone flyers, now available in 10 languages. Download them using the links below.