National Settlement Workforce Profile 2023

The National Settlement Workforce Profile is a periodic sector-wide workforce survey conducted by the Settlement Council of Australia. 

About the Surveys

The National Settlement Workforce Profile helps SCOA better understand the size and composition of Australia’s settlement workforce. This helps with developing settlement-specific training, as well as ensuring high quality and consistent service delivery. And importantly, the resulting data allows the sector to better celebrate and promote the settlement workforce.

Two surveys comprise the National Settlement Workforce Profile, they are:

  • a Workers’ Survey
  • an Organisation Survey

They contain questions relating to staff profiles (including demographics, employment status, roles and qualifications), training and professional development, staff entitlements, staff recruitment and retention, and supervision.

Who can participate?

All organisations delivering funded specialist services to migrants and refugees are participate in the National Settlement Workforce Profile.

SCOA encourages all staff involved in the delivery of settlement services (including permanent, contractual, casual and volunteer staff) to participate in the Workers Survey.

The Organisation Survey is completed by an Executive Officer or manager at each participating service. The implementation of the Organisation Survey is implemented through the CEO Collective.

How to complete the Survey?

The Workers Survey can be completed online.

Completing this survey should take less than 20-25 minutes and it can be done in one or multiple sittings. You can answer as much or as little as you want, but we greatly encourage you to complete the full survey as the more data is collected, the better we will understand the settlement sector, its strengths, and its needs.

The Workers Survey is now closed. We will update this space when the Workers Survey is open for submission. 


All of the data we collect will be kept strictly confidential. All data will be handled in accordance with the Privacy Act 1988; which protects the handling of personal information about individuals. All data will be de-identified and results are only presented in an aggregated format to provide a global national picture, which means that your answers will never be presented individually.

Data collected is only accessed by SCOA staff to conduct analysis from de-identified data. The data collected will not be shared with staff from your organisation, any SCOA member organisations, any participating services, or the SCOA Board.

This survey is carried out via Qualtrics, an online survey tool, which has the highest possible grade of data security. You can read more about that here.

Questions about the National Settlement Workforce Profile

If you have any questions, please reach out to the SCOA team by contacting Julie Robert at