National Settlement Workforce Profile 2023

The National Settlement Workforce Profile will help SCOA better understand the size and composition of Australia’s settlement workforce. This will help with developing settlement-specific training, as well as ensuring high quality and consistent service delivery. And importantly, you will allow the sector to better celebrate and promote the settlement workforce.

Two surveys comprise the National Settlement Workforce Profile, they are:

• a Workers’ Survey
• an Organisation Survey

They contain questions relating to staff profiles (including demographics, employment status, roles and qualifications), training and professional development, staff entitlements, staff recruitment and retention, and supervision.

All organisations delivering funded specialist services to migrants and refugees are invited to participate in the National Settlement Workforce Profile.

SCOA encourages all staff involved in the delivery of settlement services (including permanent, contractual, casual and volunteer staff) to participate in the Workers Survey.

The Organisation Survey needs to be completed by an Executive Officer or manager at each participating service. The implementation of the Organisation Survey is implemented through the CEO Collective.

The Workers Survey can be completed online and is accessible here:

All of the data we collect will be kept strictly confidential. All data will be handled in accordance with the Privacy Act 1988; which protects the handling of personal information about individuals. All data will be de-identified and results will only be presented in an aggregated format to provide a global national picture, which means that your answers will never be presented individually.

Data collected will only be accessed by SCOA staff to conduct analysis from de-identified data. The data collected will not be shared with staff from your organisation, any SCOA member organisations, any participating services, or the SCOA Board.

This survey is carried out via Qualtrics, an online survey tool, which has the highest possible grade of data security. You can read more about that here.