Recognising that many of their clients are not literate in their first language, CatholicCare in Toowoomba worked with the local Primary Health Network and the local hospital and developed audio translations of key restriction updates and health information. These were then distributed to service providers, and widely shared through Facebook and WhatsApp. The audio resources have made it much easier for service providers to communicate with clients. As a result of the information being in a format that is more accessible, and shared through mediums client groups already frequently accessed, the local community has a better understanding of the pandemic and current health advice.
