Guide to effectively engaging with CALD communities based on lessons learned during COVID-19: Centacare FNQ

Mar 30, 2023 | Case Studies, Health & Wellbeing, Members QLD

From May 2022 – March 2023, Centacare FNQ’s project worked across six different regions of Queensland to develop a guide of engagement for working effectively with culturally and linguistically diverse (CALD) communities. Their work was reflective of the lessons learned during the pandemic and informed by both frontline services and communities. They used their learned perspectives on how to build capabilities and respond to this next phase of ‘living with COVID-19’.

The project incorporated the shared key engagement principles as a fundamental guide in engaging CALD communities. Centacare FNQ’s approaches are reflective of respectful relationship building and strong community-led resilience. The project outcome delivered a living resource guiding a broad range of stakeholders (including government) on how to work effectively with CALD communities on matters of health.