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Services Australia: Information for customers and communities about COVID-19 support (13 May 2020)

Services Australia has several new resources  for customers and communities about COVID-19 support:

  •  Translated audio files in 12 languages about Centrelink payment and access options and Economic Support Payments and Coronavirus Supplement are available on their sound cloud playlist at These audio products, along with its translated and English transcript, can also be accessed from their website at . These topics were broadcasted on SBS Radio’s language programs last week.
  • A new dedicated webpage for COVID-19 resources for community groups has been created. Here, you will find an e-kit to help organisations promote our payments and services to their communities. The e-kit contains 7 English information products about COVID-19 support, including a Family and Domestic Violence Checklist (which will soon be available in 30 languages) and an easy read booklet titled  How we’re helping people affected by coronavirus (COVID-19). The webpage also links to translated information.
  • A collection of short English videos is now available on Services Australia’s YouTube channel about topics such as How to claim a Centrelink paymentCOVID-19 payments explainedJobKeeper Payment explainedJobSeeker Payment explainedHow FIS can help during the coronavirus, and Creating a myGov account.