SCoA Logo Yellow rectangle with SCOA cut out

Settlement Service Standards and Resources

Settlement Sector Quality Framework – Self-Assessment Tool

Implementing the Settlement Sector Quality Framework – A Best Practice Toolkit

National Settlement Outcomes Standards (NSOS)

The NSOS articulate the outcomes that are needed for refugees and migrants to be considered ‘settled.’ The NSOS apply across all parts of society - including settlement services, government and broader society. The NSOS were first published in 2015 as the National Settlement Services Outcomes Standards.

Settlement Sector Quality Framework (SSQF)

The SSQF articulates both the outcomes that need to be achieved for refugees and migrants to be considered ‘settled’, and how settlement services go about achieving these outcomes in practice.