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Privacy and Security

SCoA members have told us that the privacy and security of My Health Record is one of their biggest concerns for their clients.

Here you can find information about the privacy and security of My Health Record. You can also find answers to some frequently asked questions.

About My Health Record Privacy and Security Settings

  • Your record can only be opened by you, health providers and to people you have given access.
  • You can choose which health providers and people can read your record. You can also stop others from reading it.
  • You can see everyone who has opened your record.
  • You can get an SMS or email that tells you when somebody has opened your record.
  • You can set an access code or password for your My Health Record. This means you have to give someone the code so they can open it.
  • In an emergency, doctors can open your record so they can help you. They can see your record for up to 5 days.
  • Your records can’t be viewed by anyone at your work.
  • Police can only access your records if they have a court order or if you let them.

There is a YouTube video on how to manage these settings which can be found here.

The Australian Government has laws to protect your settings. You can see a video about privacy laws here.

Security: Data Use

My Health Record collects data that may be used in research. This will help to make Australia’s healthcare system better and improve health outcomes for all Australians in the future. The details used for research will never include your name, address or any other information that could identify who you are.

You can follow the steps set out below if you don’t want your data to be used for research.

  1. Log in to your My Health Record through myGov.
  2. Select the record you would like to access.
  3. Go to the ‘Profile & Settings’ menu.
  4. Select ‘Profile’.
  5. Scroll down until you see the ‘Secondary use of data’ section.
  6. Click the ‘Do not participate’ button.

If you change your mind, you can choose to share your data again by following the same steps and choosing ‘Participate’.

To see a video about how to control your settings for secondary use of data, click here.

Frequently Asked Questions

What if I am experiencing domestic and family violence, and I don’t want my partner to access mine or my children’s records?

If you are concerned about someone finding you or your child through My Health Record, there are a number of protections the Agency can quickly put in place to protect your family’s safety. Call the My Health Record Help line on 1800 723 471 if you would like to talk to you about the protections available to you. You can also:

  • set an access code to your record
  • control who can view your record
  • see who has viewed your record
  • register for My Health Record using a different name (pseudonym) for you or your children. You first need to set this up with the Department of Human Services. To see more information on how to do this, click here.

Call 000 if you are in immediate danger. To access 24/7 counselling and support call 1800RESPECT on 1800 737 732.

For more information, click here

How can I access my child or teenagers record?

If you are under 14 years old, your parent or guardian can access your record. If you are over 14 years old, you are the only person who can access your record. Your parents will no longer be able to open your record unless you let them. If you are a parent, your child needs to give you access for you to see their record. To see more, click here

Can I trust the government with this information?

The Government will not share your name and health information. It will not give any of your information to foreign governments, insurance companies or employers. New laws mean that this access is illegal, and penalties apply if someone tries to access your records. You can read about these laws here, or watch a video about them here.  If you would like to read more detailed information about this, click here

Can someone hack into My Health Record?

While the security of any online information can never be 100 per cent guaranteed, My Health Record has a strong security system to protect your information. The My Health Record system uses a layered security model with multiple security controls in place. All data in the My Health Record system is stored securely in Australia. To read about the security measures of My Health Record, click here. More detailed information can also be found here