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South East Community Links: Case Manager – Resettlement, Melbourne (Applications ongoing)

South East Community Links provides delivers a range of settlement support programs on behalf of State and Commonwealth Government Departments supporting the settlement and integration processes of new arrivals from refugee and Humanitarian entrants settling in the South East corridor of Melbourne. The case manager role maintains highly developed skills in assessment, engagement, and case management are a necessity. Service delivery will be high quality, responsive, flexible and tailored to the unique needs of individuals, families and communities particularly individuals and families empowering them towards education, employment and English language acquisition.

This role also consists of working in and contributing to the development and integration of the Bridge framework across SECL. The Bridge is an internationally recognised framework for empowering participants to social and economic mobility through integrated service delivery and coaching techniques.

SECL places a high value on integrated service delivery, where collaboration with other staff and programs ensures best outcomes for our individual clients and communities. A demonstrated ability, and willingness, to work closely with other staff for the benefit of clients will be critical in these roles.

This role requires IT skills to ensure service and participant data/information is recorded accurately and, in a time, efficient manner. An ability to identify service trends, and emerging needs, through front line service delivery is also a requirement. This role focusses on the achievement of outcomes for participants and communities rather than activities.

Time management, flexibility and a strong ability to prioritise in a fast paced environment are critical skills in this role. SECL operates in a changing environment that will require timely responses to emerging social and economic trends impacting on our client community. An ability to manage oneself in times of change and uncertainty is essential.

Demonstration of deep content knowledge, experience, capabilities and any essential qualifications in the specific roles will further determine suitability of individual staff to these roles.

Individual Work Plans will be developed to articulate the specific deliverables.

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