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About My Health Record

My Health Record

Control your health information securely, in one place

It’s your choice to have a My Health Record or to permanently delete it at any time in your life

The Settlement Council of Australia (SCoA) is working with the Australian Digital Health Agency (ADHA) to ensure Australia’s newest residents are aware of their My Health Record and what it means for them and their families.

A My Health Record has now been created for each eligible Australian who didn’t opt out before 31 January. Now, migrants (including eligible temporary visa holders) will be asked to specify if they would like a My Health Record created for them when they enrol in Medicare.

This means it is very important that you understand how My Health Record works and how you can use and control your records.

What is a My Health Record?

My Health Record is an online summary of health information which can be viewed at any time and from anywhere.You and your healthcare professionals can add medical records and important information to your My Health Record that can then be shared with other healthcare professionals, at your discretion.

Anyone who has a My Health Record can set their own security and privacy settings, including to control which healthcare professionals are able to access which information.

What information goes in My Health Record?

The information that healthcare providers can put on include:

  • your shared health summary (e.g. medications, allergies)
  • hospital discharge summaries
  • event summaries (taken when you have an important health event)
  • specialist letters
  • referrals (usually written by GP to a specialist)
  • test results.

Who can view this information?

You decide who views this information. You may choose to only let certain health professionals see some information, and may also choose to give another person, such as a family member, access to some information. You can restrict or delete information you do not want on your record or be seen by certain people.

How to access My Health Record:

All access to My Health Record is online. A number of steps are needed to access your record online for the first time.

  • Verify your identity using information such as your Medicare Card number, bank details or address.
  • Set up your My Health Record.

You can find more information about how you can access your record for the first time here, and you can watch a video resource here. To learn how to add information personal information to your record, click here 

After you have set up your record you can go to My Health Record directly through MyGov, at any time that you would like to see or change your record.

How to control access to My Health Record:

You can decide who can access your My Health Record. This means:

  • you can choose to have someone help you manage your record, or only parts of your record (click here to see how).
  • you can decide which healthcare providers can see your record (click here to see how)
  • you can delete or restrict who can see any information and documents on your record (click in-text links to see how).

Doctors or other healthcare providers can access certain restricted information, such as your medications, in an emergency. This is so they can provide you with the best treatment. They cannot see information you have deleted.

All access to your My Health Record, including access in an emergency, is recorded and you can see it whenever you want. You can also choose to get an SMS or email if your record is accessed in an emergency.

The data in My Health Record may be used for research, for example, to find out about how many Australians have a condition and the treatment they receive. The details used for research will never include your name, addresses or any other information that could identified.  To read more about how your data can be used and how to control your settings, click here

To read more about controlling access, click here

What if I change my mind about wanting a My Health Record?

A My Health Record can be permanently deleted from the system at any time. Similarly, a person who has chosen not to have a My Health Record can create a record if they change their mind.

Information in other languages

The My Health Record website is translated into many different languages, including Arabic, Chinese, Croatian, Greek, Punjabi, Hindi, Italian, Japanese, Korean, Macedonian, Persian, Russian, Serbian, Spanish, Thai, Turkish, Vietnamese, Yumplatok and Kriol. You can see the translation by clicking on the icon at the top right of the screen that is seen in all of the information pages. There is also a ‘listen’ feature available on the website.

A short, in-language video resource providing an overview of My Health Record can be accessed here 

How can settlement service providers help?

SCoA members are asked to explain the My Health Record initiative to their clients and help them to understand what it means to have a My Health Record. SCoA welcomes feedback members, which will help develop appropriate resources for newly arrived and migrant communities.

For more information

More information and resources can be downloaded from the My Health Record site or their Youtube channel. 

Visit SCoA’s website to stay up-to-date with new information, webinars and other resources.