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Introduction to My Health Record

My Health Record

Control your health information securely, in one place

It’s your choice to have a My Health Record or to permanently delete it at any time in your life

The Settlement Council of Australia (SCoA) is collaborating with the Australian Digital Health Agency (ADHA) to ensure Australia’s newest residents are aware of their My Health Record and what it means for them and their families.

What is My Health Record?

My Health Record is an online summary of health information which consumers can view at any time and from anywhere. Patients and healthcare professionals will be able to add a range of medical records and important information to a patient’s My Health Record that can then be shared with other healthcare professionals at the patient’s discretion.

Anyone who has a My Health Record will be able to set security and privacy settings that suit them, with the ability to control which healthcare professionals are able to access which information.

What information goes on My Health Record?

The information that healthcare providers can put on include:

  • Your shared health summary (e.g. medications, allergies)
  • Hospital discharge summaries
  • Event summaries (taken when you have an important health event)
  • Specialist letters
  • Referrals (usually written by GP to specialist)
  • Test results

Who can view this information?

Only doctors and other healthcare providers, you, or anyone you have given access to can access your record.  You are also able to restrict access to or delete this information if you do not want it on your record or to be seen by particular people.

How to Access My Health Record

All access to My Health Record is online. To access your record online for the first time, you will need to follow a number of steps:

  • Create a My Gov Account or log in to existing account
  • Verify your identity using information such as your Medicare Card number, bank details or address.
  • Set up your My Health Record

For more information about accessing your record for the first time, there is written information that can be accessed here, and a video resource here.

Once you have accessed your record for the first time, all access is online through MyGov, which can also be access through the My Health Record site.

How to control Access to My Health Record

You can control who can access your My Health Record. This means:

  • You can choose to have someone help you manage your record, and the amount of information they can access (click here to see how).
  • You can decide which healthcare providers can access your record (click here to see how)
  • You can also delete or restrict access to specific information and documents on your record (click in-text links to see how)

In the case of a medical emergency, doctors or other healthcare providers will be able to access certain restricted information, such as your medications, so they can provide you with the best treatment. They cannot access deleted information.

All access to your My Health Record, including access in an emergency, is recorded and you can view at any time. You can also choose to get an SMS or email if your record is accessed in an emergency.

‘De-identified data’ may be used for research purposes. This is data that is not connected to your identity. To read more about how your data can be used and how to control your settings, click here

To read more about controlling access, click here

What if I change my mind about wanting a My Health Record?

A My Health Record can be permanently deleted from the system at any time. Similarly, individuals who may have opted out can create a record at any stage if they choose.

Accessibility of Information

To read more about the contents in the email below, click here. The My Health Record website is also translated into multiple different languages, including Arabic, Chinese, Croatian, Greek, Punjabi, Hindi, Italian, Japanese, Korean, Macedonian, Persian, Russian, Serbian, Spanish, Thai, Turkish, Vietnamese, Yumplatok and Kriol. Access to translation is through an icon at the top right of the screen in all of the information pages. There is also a ‘listen’ feature available on the website.

How can Settlement Service Providers help?

SCoA members are encouraged to explain the My Health Record initiative to their clients and ensure they understand the implications of having a My Health Record. SCoA seeking input from our members to collaborate with ADHA to develop appropriate resources for newly arrived and migrant communities.

For more information

Further information and resources can be downloaded from the My Health Record site here.

The Agency are able to provide printed copies of these resources. To find out more, contact us