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National Settlement Services Outcomes Standards

A key objective of SCoA in recent years has been to develop a set of national standards for the delivery of settlement services which identify target outcomes across 9 key areas of settlement service delivery. The National Settlement Services Outcomes Standards (“NSSOS”) were officially launched at the International Conference of the SCoA in Melbourne in May 2016 and identify nine areas of equal importance that enable members to benchmark their service delivery against key practical considerations that contribute to successful settlement.

Rather than attempting to impose new regulatory burdens on agencies operating in the settlement services sector, these standards reflect best practice and highlight the considerable work and commitment invested by SCoA members to ensure the best possible outcomes for recently arrived migrants.