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AMRC and African Communities Council of SA (ACCSA): Miultilingual telephone service

Australian Migrant Resource Centre (AMRC) and African Communities Council of SA (ACCSA) Video Collaboration

At a Glance:

  • Target participants: African clients, ethnic and community leaders, other services and community supports
  • Aim: Informing of the multilingual telephone service implemented by the AMRC and ACCSA to ensure services and support amid Coronavirus
  • Organisations involved: Australian Migrant Resource Centre (AMRC) and African Communities Council of SA (ACCSA)
  • Location: Adelaide, South Australia

Background

During COVID-19, the AMRC has minimised face-to-face contact with its clients, other services and community supports by providing most of its services by phone through its multilingual staff to minimise the risk to vulnerable client groups and staff during COVID-19. The AMRC’s Coronavirus notice, and telephone and emergency services contacts have been translated into ten different languages including Burmese, Dari/Hazaragi, Farsi/Persian, Arabic, Nepali, Swahili, Vietnamese, Pashto, Chinese and Karen.

Video Collaboration Project

The AMRC and ACCSA collaborated to create a video to inform African clients, ethnic and community leaders, other services and community supports of the multilingual telephone service to ensure services and support amid Coronavirus.

The video is part of a cultural video project produced by and featuring people speaking in different languages regarding precautions to take and the multilingual telephone service implemented amid Coronavirus. The video serves a number of purposes, including, developing production skills, public speaking and community capacity building in a format driven and organised by a number of the African communities. The videos are in different languages including:

The collaboration has received positive feedback and appreciation from communities, and the AMRC congratulates the organisers of the project.

The project will continue to develop, to see updated videos and information visit: c https://amrc.org.au/gallery/

Challenges

  1. To ensure that the African information project was driven and produced by the communities that needed the messages
  2. To ensure the messages were develop in a format they would be well received and accessible

Key Learnings

  1. Empowering key community individuals to empower others in their communities in a culturally relevant and safe way is the best way to develop culturally appropriate and well received messages

More Information

AMRC and ACCSA’s videos can be viewed on the AMRC website: https://amrc.org.au/gallery/amrc-and-accsa

The AMRC’s Coronavirus notice, and telephone and emergency services contacts translations are available on the AMRC website: https://amrc.org.au/events/amrc-coronavirus-notice-and-telephone-and-emergency-services-contacts

For more information contact the AMRC here: https://amrc.org.au/