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Bridging the communication gap with translated information

Bridging the communication gap with translated information

The Australian Government Department of Human Services (the department) has a long and successful history in delivering culturally and linguistically appropriate services to multicultural customers.

The department’s Information in your language webpage features translated information that customers can read, listen to or watch to help them better understand our payments and services. Currently there are information products in more than 65 languages to reach the department’s diverse customer base.

With customers increasingly doing their business with the department through myGov, the recent introduction of 4 myGov guides available in 12 languages was highly anticipated. These translated guides show customers in step-by-step graphics how to:

  • myGov – create an account
  • myGov – link a service without an online account
  • myGov – link a service using linking code
  • myGov – link a service using an existing online account

These guides are available in Arabic, Assyrian, Chinese (Simplified), Dari, Karen, Korean, Macedonian, Persian (Farsi), Serbian, Spanish, Turkish and Vietnamese from the  Information in your language and myGov online help  guides webpages.

Our Multicultural Service Officers (MSOs) also use these resources when conducting digital events and information sessions to increase customer awareness and promote digital use.

Another information product that is particularly useful for multicultural audience is the Recently arrived in Australia? brochure. It is available in 10 languages – Arabic, Assyrian, Burmese, Chaldean, Dari, Karen, Nepali, Persian (Farsi), Swahili and Tigrinya –  and is designed to help people who have moved to Australia, as settling in can be a challenging experience.

If you would like to know more about the department’s translated information products, email multicultural.services.comms@humanservices.gov.au.

To engage with your local MSO, contact your local Department of Human Services service centre or email multicultural.network.support@humanservices.gov.au.