Australia’s migration program provides a crucial opportunity to achieve mutual long‐term benefits for Australia as well as the migrants whose entry it facilitates. For this to succeed, however, services must be adequate to support new arrivals as they settle in to their new homes. Migrants in Australia, including those from a refugee background, are well known for their tenacity, resourcefulness and commitment to Australia. However it is accepted that they face challenges in their relocation to Australia and, as a result, require specific services to ensure they are able to participate actively in the economy and in society more generally. Naturally, the level of services required differs greatly between different classes of migrant and, indeed, between individual migrants. Australia has a long and proud history of delivering services that are tailored to meet the needs of new
arrivals in a way that is effective, efficient and achieves the best possible settlement outcomes. Submission released January 2017.