SCoA Logo Yellow rectangle with SCOA cut out

Who we are

As the peak body for settlement services, we represent a community of members whose core work is helping people make Australia home.

At SCoA:

We facilitate Understanding.

Our work brings together the collective experiences of members. We help the sector respond to changes and expand capacity by sharing best practice solutions to common problems.

We help our members Grow.

We provide the foundations for members to grow. Our programs upskill our members to make change in their communities.

We are the Voice of the sector.

Learning from members and listening to their experiences, we provide a vital connection to government. We shape the policy that shapes our sector.

Our members include agencies, large and small, who are committed to the successful settlement of humanitarian migrants across the country. Their services range from greeting new arrivals at the airport, through to assisting them to secure housing, access services and find their first job.


The Settlement Council of Australia works within a human rights framework, with a particular focus on:
  • multicultural democracy
  • social justice
  • economic and civic participation
  • social inclusion and social capital
  • access and equity


We are guided by the following important principles:
  • We draw on the expertise of our members and value their contributions;
  • We acknowledge and applaud the fact that all major political parties in Australia are committed to maintaining non-discriminatory migration and humanitarian settlement programs;
  • Australian society is made up of many ethnicities, cultures, faiths and identities: we ARE a multicultural democracy and, given that (along with other ‘givens’ such as the economic benefits of multiculturalism and social harmony) the current values of non-discrimination and multiculturalism must – with only marginal variations – be maintained into the foreseeable future;
  • For these reasons, settlement services must continue to be funded by governments so as to ensure the inclusion of new arrivals into the broader Australian society as quickly and as effortlessly as possible;
  • There is an inherent value in the engagement and participation of CALD community members and CALD community organisations in the settlement sector, even if they are not members of SCOA;
  • Government, and its agents, must continue to make policy and program decisions based on adequate evidence. This evidence should include research that is informed by consultation with experts who work on a daily basis ‘in the field’; and
  • Settlement services are delivered in an environment where the political agenda of the day can have an impact, and the settlement sector will continue to be flexible and innovative in response to the constantly changing domestic and international priorities that impact migration and refugee movement